Product Warranty
Warranty Registration
To activate your warranty, please register your product within 30 days of purchase. The warranty period begins from the original date of purchase and is valid only when the product is registered with a valid proof of purchase. Registration helps us offer quicker support and service, and ensures your product is eligible for the full warranty coverage as outlined in our terms.
Register your warranty by clicking the button below
Warranty Policy
Duration
We offer the following warranty coverage across our brands, effective from the date of purchase:
| Brand | Hard Trolleys | Accessories |
|---|---|---|
| HRX | 5 years | — |
| Rare Rabbit | 10 years | 3 months |
| Snitch | 5 years | — |
What is Covered
Our warranty covers defects in materials and workmanship under normal use. This includes:
- Frame and structural integrity
- Wheels and axles
- Handles and joints
- Manufacturing defects
What’s Not Covered
This warranty does not cover:
- Damage caused by misuse, abuse, or accidents
- Normal wear and tear (e.g., scratches, fading, surface rust)
- Modifications or repairs made by unauthorized personnel
- Damage caused by improper storage or exposure to extreme conditions
- Commercial or industrial use unless specifically stated
How to Make a Claim
- Register your product for warranty by clicking the button above.
- Write to our support team at care@enchantebrands.com with details of the issue, clear photos showing the damage, and a copy of your invoice.
- Our team will assess the claim and guide you through the next steps, which may include repair, replacement, or refund (at our discretion).