Escape Plan Lounge Package Terms & Conditions – Samay Raina Live Tour
Last updated: October 26, 2026
These Escape Plan Lounge Package Terms and Conditions (the "Terms") are issued by Enchante Brands Private Limited, having its office at Unit 901-909, Sakti Statesman, 9th Floor, Green Glen Layout, No. 37/301/34/1, SY. No. 34, Ibblur Village, Begur Hobli, Bellandur, Bangalore South, Karnataka, India, 560103, CIN: U82990KA2024PTC195320 ("Escape Plan", "we" or "us"). They govern the purchase of Packages for the Samay Raina Live Tour on samayraina.myescplan.com (the "Platform"), and the Contest.
1. Definitions
1.1 "Event" means each show of the Samay Raina Live Tour at the city, venue, date and time stated on the Package page.
1.2 "Organizer" means the third party that organises and conducts the Event.
1.3 "District" means the ticketing platform that issues Tickets for the Event.
1.4 "Package" means an Escape Plan Lounge – Single or an Escape Plan Lounge – Double sold on the Platform.
1.5 "Ticket" means an Event entry ticket in the Escape Plan Lounge (Titanium) category, issued by District as part of a Package.
1.6 "EscapeCash" means the platform store credit added to the Customer’s Escape Plan account as part of a Package.
1.7 "Customer" or "you" means the individual who purchases a Package.
1.8 “Attendee(s)” means the individual named at checkout to use a Ticket, whether the Customer or a guest (in case of Escape Plan Lounge - Double Package).
1.9 "Artist" means Samay Raina.
1.10 "Contest" means the "Tell Us Your Craziest Travel Confession" contest described in clause 8.
1.11 "Meet & Greet" means the photo-and-greeting session with the Artist described in clause 8.8.
2. Packages and Eligibility
2.1 Packages: Escape Plan sells the following Packages, each at a single price (the "Package Price"):
(a) Escape Plan Lounge - Single: 1 Ticket and Rs 1,200 EscapeCash.
(b) Escape Plan Lounge - Double: 2 Tickets and Rs 3,000 EscapeCash.
2.2 Package contents and availability: EscapeCash is issued once per Package, not per Ticket, and Package components cannot be bought separately. Packages are sold while available, until sales close for the Event, and subject to the Event being held.
2.3 Eligibility and limits: Packages may be bought only by individuals aged 18 or above and resident in India. Each Customer may buy a maximum of such number of Packages in total, as permitted on the booking flow, per Escape Plan account and registered mobile number. Bulk, corporate and reseller purchases are not permitted.
2.4 Complimentary tickets: Complimentary tickets are governed solely by the Escape Plan × Samay Raina Live Tour Offer Terms & Conditions, and not by these Terms.
2.5 Purchases outside the Platform: These Terms apply only to Packages bought on the Platform. Escape Plan has no liability for any ticket or package bought from any other source, and a Customer who receives a fake or unauthorised ticket may file a complaint at the nearest police station.
3. Price and Payment
3.1 Package Price: The Package Price is shown at checkout in Indian Rupees, includes all applicable taxes, and is a single price for all components of the Package.
3.2 Convenience Fee: Escape Plan charges a convenience fee of 8% of the Package Price on each Package, plus GST on that fee at the rate in force (together, the “Convenience Fee”). The Convenience Fee and the total amount payable are shown separately at checkout before payment. The Convenience Fee is refunded only with a refund under clause 4.3, 6.2 or 6.3, and is otherwise non-refundable.
3.3 Payment: Escape Plan accepts UPI, credit and debit cards, net banking, wallets and credit card EMI. Charges levied by the Customer's bank or card issuer, including EMI interest, are not refunded by Escape Plan.
3.4 Offers: Offers do not apply retrospectively to Packages already bought.
4. Booking, Tickets and Entry
4.1 Booking confirmation: On payment, Escape Plan sends a booking confirmation by email, SMS or WhatsApp. It is not a Ticket and is not valid for entry. If it is not received, or an error occurs after payment, the Customer should contact customer care.
4.2 Cities and dates: The Customer must check the city, venue, date and time on the Package page before booking. All Event details are tentative and may be changed by the Organizer.
4.3 Ticket delivery: District shall send a link to the Ticket by WhatsApp or email to the contact details given, within 10 days of the booking confirmation and in any event 48 hours before the Event. If it is not received within the said time period, the Customer should contact customer care. No physical tickets are issued. If a Ticket cannot be issued for any reason not attributable to the Customer, Escape Plan shall refund the full Package Price and the Convenience Fee to the original payment method.
4.4 Entry: Entry requires a valid Ticket and a valid government-issued photo ID (Aadhaar, passport or driving licence), which must be carried throughout the Event. As phones are locked away at the venue, original ID is advised. Each Attendee collects a wristband at entry, which admits one person, must be worn throughout and may not be replaced if lost, removed or tampered with. Entry may be refused if a Ticket cannot be scanned for reasons attributable to the Attendee, such as a damaged screen, a screenshot or an expired link.
4.5 Seating: Seating in the Escape Plan Lounge (Titanium) is on a first-come, first-served basis. No seat numbers are allocated and no seats are held for late arrivals. Movement between ticket categories is not permitted.
5. Non-Transferability and EscapeCash
5.1 Non-transferability: Tickets have no cash value and are issued to the Customer who purchased them. Each wristband is personal to the relevant Attendee, and EscapeCash is personal to the Customer. None of these may be sold, transferred or assigned, unless District or the Organizer gives prior written permission for a Ticket. Tickets found to be resold or transferred, at any time and by any means, may be cancelled without refund and the holder refused entry. Anyone using Tickets for commercial gain may face legal proceedings, including for black marketing and fraud.
5.2 EscapeCash: EscapeCash is added to the Customer’s Escape Plan account on purchase and is valid for 1 year from the date of purchase, after which any unused balance lapses. It can be used only on myescplan.com, towards products and not services. It has no cash value and cannot be refunded in cash. If an order paid wholly or partly with EscapeCash is returned, the EscapeCash used is credited back to the Customer’s account as EscapeCash, valid until its original expiry date. Amounts paid with EscapeCash or wallet balance do not count towards the spending threshold of any Escape Plan offer.
6. Cancellations and Refunds
6.1 No cancellation by the Customer: Once bought, a Package cannot be cancelled, exchanged, modified or transferred, and the city, date, time or category cannot be changed unless the Organizer's terms allow it. Refunds are given only as set out in this clause 6.
6.2 Event cancelled: If the Organizer cancels the Event, Escape Plan shall refund the Package Price, together with the Convenience Fee, to the original payment method, less any EscapeCash already used at the time of cancellation. If the Event is cancelled, any unused EscapeCash is cancelled.
6.3 Event postponed or moved: If the Event is postponed or moved to another city, the Ticket ordinarily remains valid. A Customer unable to attend may request a refund, calculated as under clause 6.2, within the period communicated by District or Escape Plan.
6.4 Other changes: Changes to supporting acts, timings, format, venue within the same city, seating or production may be made without notice at the Organizer's discretion and do not entitle the Customer to a refund.
6.5 Calculation of refunds: Only EscapeCash already used at the time of the refund is deducted, and any unused EscapeCash is cancelled. Refunds are only on the amount collected by Escape Plan and exclude travel, accommodation and all other ancillary costs.
6.6 Refund timelines: Approved refunds are processed to the original payment method within 7 to 10 working days of approval. Where money is debited but no booking confirmation is received, the payment has likely failed; once this is confirmed, the full amount is refunded within 3 to 5 working days. Crediting times depend on the Customer's bank.
6.7 Complaints: Complaints about an Event that has taken place should be raised with customer care within 72 hours of the Event, so that Escape Plan can investigate them with District and the Organizer.
6.8 No other refunds: No refund is given for any other reason, including non-attendance, late arrival, or refusal of entry or removal under clause 7. Nothing in these Terms limits the Customer's rights under the Consumer Protection Act, 2019 or any other applicable law.
7. Event Rules and Venue Conditions
7.1 Venue rules: Entry is subject to the Organizer's and the venue's rules, including ID and security checks (including frisking), which the Organizer may add to for safety. No refund is given to any person refused entry or removed under this clause 7.
7.2 Age restriction: Entry is for persons aged 18 and above only. Escape Plan, District, the Organizer and the venue are not responsible where a Package is bought by or for a person under 18.
7.3 Right of admission: The right of admission is reserved, even for valid Ticket holders. Entry may be refused to anyone who is intoxicated, unwell or disorderly, and the Organizer may remove any Attendee and cancel their Ticket for misconduct, failure to follow safety instructions or breach of these Terms.
7.4 Entry timing: Attendees should arrive at least 45 minutes before the Event starts. Entry closes 5 minutes after the Event begins, and late entry is not guaranteed.
7.5 Phone-free Event: Mobile phones, smartwatches, cameras and all recording devices are not allowed in the performance area and are locked in a secure pouch on arrival until the end of the Event. Attendees are responsible for their devices and pouches, and any damage to a pouch is charged to the Customer by District/Organizer. Anyone breaking this rule is removed from the venue. As phones are locked away, purchases at the venue can be paid for by card or cash only.
7.6 Prohibited items: Weapons (including arms, guns and knives), sharp objects, lighters, matchboxes, cigarettes, vape pens, e-cigarettes, fireworks, laser devices, helmets, bottles (empty or full), musical instruments, other flammable items, illegal or banned substances, and pets are not allowed. Such items may be confiscated, and the person carrying them may be removed.
7.7 Drugs and smoking: Consuming, selling or possessing narcotics or other illegal substances is prohibited, and anyone doing so will be removed and handed over to the authorities. Smoking is prohibited.
7.8 Content advisory: The Event is an adult comedy show and may include mature themes, strong language, dark humour, roasting, sexual, political, religious and cultural references, satire, impersonation and audience interaction that some may find offensive. The performers' views are their own artistic expression, for entertainment only. By attending, each Attendee confirms that they attend voluntarily and understand the nature of the Event.
8. Meet & Greet | Tell Us Your Craziest Travel Confession
8.1 The Contest: This is a skill-based contest run by Escape Plan in partnership with the Artist and the Organizer. Winners are chosen purely on the merit of their confessions, as judged in accordance with clause 8.6. There is no lucky draw and no random selection. There is no separate fee to enter.
8.2 Who can enter: A Customer may enter the Contest only if the Customer: (a) is a resident of India and aged 18 or older; and (b) holds at least one confirmed Escape Plan Lounge Package booking for the relevant Event. A Ticket on its own does not make any person eligible. A Package booking on its own does not win anything either: the Customer must enter and be selected.
8.3 When to enter: Entries open on the date stated on the Contest page and close on 15 November 2026 at 11:59 PM IST. Late entries will not be considered.
8.4 How to enter: The Customer must submit their craziest travel confession, in English or Hindi, and in any format that can be sent by direct message to Escape Plan’s official Instagram account - @esc.plan, along with the Customer’s booking confirmation ID and the email address or mobile number linked to the Customer’s Escape Plan Lounge Package booking. Each Customer is allowed only one entry in total, irrespective of the number of Packages or bookings held by the Customer. Where more than one entry is received from a Customer, only the first entry shall be considered.
8.5 Ground rules for entries: Each confession must be the Customer’s own original work and must not be AI-generated. It must not be offensive, obscene, defamatory or discriminatory, must not promote illegal activity, and must not infringe anyone’s rights (including by using third-party music, images or personal details without permission). Escape Plan reserves the right to disqualify any entry that breaks these rules.
8.6 How winners are chosen: A panel of Escape Plan representatives shall score each valid entry out of 100%, as follows:
- Originality: 40% (a fresh, unexpected take)
- Humour: 40% (wit, timing and punch)
- Relevance to travel: 20%
Meet & Greet places are limited and up to 20 per city, and subject to the Artist’s availability and discretion. The highest-scoring entries in each city are selected. Scores are recorded, and the panel’s decision is final.
8.7 If selected: Escape Plan shall notify selected Customers by email or SMS. The Event at which a selected Customer will attend the Meet & Greet shall be at the Organizer and Escape Plan’s discretion and shall be communicated to that Customer prior to such Event. A selected Customer must confirm their place by the date and time stated in the notification, failing which the place shall pass to the next-highest-scoring entry. Selected Customers may be asked to show a valid photo ID and their booking at the venue.
8.8 The Meet & Greet: The Meet & Greet is a photo-and-greeting session with the Artist at the venue on the day of the Event. It does not include autographs on personal items or video recording, unless Escape Plan says otherwise. Selected Customers must hold a valid Ticket for the Event. Arriving late, or not following venue, Organizer or security rules, shall result in the loss of the place.
8.9 Changes to the Meet & Greet: The Meet & Greet depends on the Artist’s availability and the Organizer’s schedule, so its timing, length or format may change.
8.10 Rescheduled or cancelled Events: If the Event is rescheduled, the Meet & Greet moves to the new date, subject to the Organizer’s discretion. If the Event is cancelled, the Meet & Greet is cancelled and clause 6.2 applies.
8.11 No refund: Not being selected, or losing a Meet & Greet place, does not entitle the Customer to a refund of the Package Price or the Convenience Fee.
8.12 Licence to use entries: The Customer retains ownership of their confession. By entering, the Customer grants Escape Plan a non-exclusive, royalty-free licence to publish selected entries, with the Customer's name, in its marketing material. Winners’ entries may, with the selected Customer’s prior consent, be published (anonymously or otherwise), and Escape Plan reserves the right to edit entries. Escape Plan shall not otherwise disclose a Customer’s identity, except to the Organizer as needed for purposes of these Terms.
8.13 Personal data: Escape Plan uses the Customer’s details only to run the Contest, contact the Customer and, where the Customer has agreed, for the publicity described in clause 8.12, in accordance with clause 9.6 and Escape Plan’s Privacy Policy.
8.14 Non-transferability: The Meet & Greet is personal to the selected Customer and cannot be transferred, sold, or exchanged for cash or credits.
8.15 Limited-period contest: This is a limited-period contest. Meet & Greet places are limited – up to 20 for each city. An entry doesn’t guarantee a place. By entering into the Contest, the Customer accepts these Terms.
9. General Terms
9.1 Role of the parties: Escape Plan is the seller of the Package and is not the Organizer of the Event. Escape Plan's responsibility is limited to selling the Package, passing the booking to District, issuing the EscapeCash, running the Contest and processing refunds under these Terms. District is responsible for issuing Tickets and entry support. The Organizer is responsible for the conduct and content of the Event, any line-up change and safety at the venue. Nothing in these Terms limits any liability that cannot be limited by law.
9.2 Point of contact: The Customer may contact Escape Plan about any queries pertaining to payments, the EscapeCash and refunds. Once a Ticket is issued, Ticket and entry issues are handled by District, and Escape Plan will help the Customer reach District on request.
9.3 Photography and recording: The Organizer, District, the performers and the venue may photograph or film the audience, as set out in their terms and in notices at the venue. Escape Plan may photograph or film at the Escape Plan Lounge for marketing, and Attendees who do not wish to appear may tell Lounge staff. Attendees must not record, live-stream or broadcast the Event.
9.4 Communications: Booking messages are service messages. Promotional messages are sent only to Customers who have opted in.
9.5 Fraud and misuse: Escape Plan may cancel Tickets and any unused EscapeCash, and refuse future orders where it reasonably believes the Platform has been misused, including through duplicate accounts, bulk or reseller purchases, or stolen payment instruments.
9.6 Data Protection: To issue Tickets, manage entry and provide Event-related services, Escape Plan shares the name, mobile number and email address of the Customer, and the Event and city chosen, with District, the Artist, and the Organizer (and, where needed for the Event, the Artist’s management), only as necessary for those purposes. Escape Plan will send promotional communications about its products and services only to Customers who have opted in. Escape Plan will anonymously track Customers’ platform usage data and may also use such anonymised/encrypted data for improving its platform. All personal data is processed in accordance with the Digital Personal Data Protection Act, 2023, the rules made under it, and Escape Plan’s Privacy Policy. Queries about personal data can be sent to the Grievance Officer named in these Terms.
9.7 Costs: Travel, accommodation and all other costs of attending the Event are to be borne by the Attendee(s).
9.8 Force majeure: Escape Plan is not liable for any failure or delay caused by events beyond its reasonable control, including natural events, government orders, public health restrictions or the unavailability of the performer or the Organizer. Clause 6 continues to apply in such cases.
9.9 Order of precedence: These Terms are in addition to Escape Plan's Terms of Use and Privacy Policy and District's Samay Raina Live Terms and Conditions and FAQs. District's and the Organizer's terms prevail on ticket use and Event entry.
9.10 Changes: Escape Plan may modify these Terms, or suspend or withdraw the sale of Packages, with notice on this page. No change shall affect the rights of Customers who have already received the Tickets and other Package benefits.
9.11 Governing law: These Terms are governed by the laws of India, and the courts at Bengaluru have exclusive jurisdiction. If any provision is found invalid or unenforceable, the rest remain in force.
9.12 Customer care: care@myescplan.com or +91 97405 08909 (8:00 AM to 8:00 PM IST). Escape Plan will never ask for a payment, OTP or bank details to release a Ticket.
9.13 Grievance Officer: Khomal Kumar, Lead CX, Khomal@enchantebrands.com, Unit 901-909, Sakti Statesman, 9th Floor, Green Glen Layout, No. 37/301/34/1, SY. No. 34, Ibblur Village, Begur Hobli, Bellandur, Bangalore South, Karnataka, India, 560103. Complaints are acknowledged within 48 hours and resolved within one month of receipt.