FAQs – Escape Plan Lounge Package
About the Package
What is Escape Plan?
Escape Plan is a travel brand by Enchante Brands Private Limited, based in Bengaluru, making luggage and backpacks for people who are always planning their next getaway. You bring the wanderlust; we’ll carry the rest.
Why is a luggage brand at a comedy show?
Because a great trip and a great show have more in common than you’d think: you leave your worries (and, here, your phone) behind and come back with stories. We just thought both deserved a proper send-off.
What is the Escape Plan Lounge Package?
It's a bundle that includes a Ticket to Samay Raina Live in the Escape Plan Lounge (Titanium) category, and EscapeCash to spend on myescplan.com. Package holders can also enter the “Tell Us Your Craziest Travel Confession” contest for a chance to meet Samay Raina.
What's the difference between the Single and Double Package?
The Single Package includes 1 Ticket and Rs 1,200 EscapeCash. The Double Package includes 2 Tickets and Rs 3,000 EscapeCash Credit in total. The EscapeCash amount for each Package is on the Package page.
What is the Titanium category?
Titanium is the ticket category in every Escape Plan Lounge Package, the seating area in the Samay Raina Live shows.
Are these official tickets?
Yes, once you book on samayraina.myescplan.com, District, the official ticketing platform for the show, issues your Ticket directly in your name. Please don't buy tickets or packages from anyone else, as they may be fake or invalid.
Is this the same as the free ticket offered on luggage and backpacks?
No. The Package is a paid purchase. Free tickets earned by shopping on Escape Plan have their own Offer Terms & Conditions.
EscapeCash
What is EscapeCash?
EscapeCash is the store credit included in your Package. You can spend it on products (not services) on myescplan.com within 1 year of your purchase. Consider it a head start on your next escape. It can’t be transferred, has no cash value and can’t be refunded in cash.
When will I get my EscapeCash?
It's added to your Escape Plan account within 24 hours after your purchase is complete.
How long is my EscapeCash valid, and where can I use it?
It’s valid for 1 year from your purchase date and works only on myescplan.com. It can’t be transferred, has no cash value and can’t be refunded in cash.
What happens to my EscapeCash if I return something I bought with it?
The EscapeCash you used is restored to your Escape Plan account. It stays valid until its original expiry date, and it isn’t refunded in cash.
Meet & Greet Contest
Can I meet Samay Raina?
Yes, if you win a place. Escape Plan Lounge Package holders can enter our “Tell Us Your Craziest Travel Confession” contest, and the writers of the best confessions for each show win a Meet & Greet with Samay Raina. It isn’t a lucky draw: confessions are judged on merit. Places are limited to 20 per city, so not everyone who enters will be selected.
Does buying a Package guarantee a Meet & Greet?
No. Your Package makes you eligible to enter the contest, but you still need to enter and be selected. Places are limited to 20 per city, so not everyone who enters will get one.
Who can enter the Meet & Greet contest?
Anyone aged 18 or above who lives in India and holds a confirmed Escape Plan Lounge Package booking. Only the person who made the booking can enter, so a guest on a Double Package can’t enter separately. Tickets bought elsewhere and complimentary tickets don’t count.
How do I enter the Meet & Greet contest?
Send us your best travel confession by DM on Instagram at @esc.plan by 15 November 2026. It can be text, a photo, a voice note or a video, in English or Hindi, and any length. Include your booking confirmation ID and the email or mobile number linked to your Escape Plan Lounge Package booking. You get one entry in total, even if you’ve made more than one booking. If you send more than one, only the first is considered.
How are winners chosen for the Meet & Greet contest?
A panel from Escape Plan scores every valid entry out of 100: 40 for originality, 40 for humour and 20 for how well it ties to travel. The highest-scoring entries for each city win, and the panel’s decision is final.
How will I know if I’ve won the Meet & Greet contest?
We’ll let you know by email or SMS. Confirm your place by the deadline in that message, or it goes to the next-highest-scoring entry.
What happens at the Meet & Greet?
It’s a photo-and-greeting session with Samay Raina at the venue on show day. Autographs on personal items and video recording aren’t included unless we say otherwise. As the show is phone-free, photos are taken by the official photographer. Carry your Ticket and photo ID, and be on time: arriving late or not following the venue’s rules means losing your place.
Can my guest come with me if I am chosen for the Meet & Greet, or can I give my place to someone else?
No. A Meet & Greet place is only for the person selected. It can’t be transferred, sold or swapped for cash or EscapeCash.
What if the Meet & Greet changes or can’t happen?
Its timing, length or format can change depending on Samay Raina’s availability and the show schedule. There’s no cash compensation.
What if the show is postponed or cancelled?
If the show is postponed or moved, the Meet & Greet usually moves with it. If the show is cancelled, the Meet & Greet is cancelled too, and you get the refund described under “What if the show is cancelled?”.
Will I get a refund if I’m not selected?
No. Not being selected, or any change to the Meet & Greet, doesn’t entitle you to a refund of your Package.
Will my story be shared?
It might be. You keep ownership of your story, but by entering you allow Escape Plan to publish selected entries, with your name, in its marketing.
Buying a Package
Who can buy a package?
Anyone aged 18 or above who lives in India. The same goes for your plus-one on a Double Package. Valid photo ID is checked at entry.
How many packages can I buy?
Each Customer may buy a maximum of such number of Packages in total, as permitted on the booking flow, per Escape Plan account and registered mobile number. Bulk, corporate and reseller purchases are not permitted.
How much does a Package cost?
The price is shown at checkout and includes all taxes. A convenience fee of 8% of the Package price, plus GST on that fee, is added on top. Both are shown separately before you pay.
What payment methods can I use?
UPI, credit and debit cards, net banking, wallets and credit card EMI. Any EMI interest or charges are set by your bank.
I paid but didn't get a booking confirmation. What now?
Your payment has most likely failed. Contact customer care and we'll check. If it did fail, the full amount comes back to your original payment method within 3 to 5 working days, although your bank may take a little longer to show it.
Can I choose my city and show?
Yes. Pick your city and show on the Package page, and double-check the venue, date and time before you pay, as these can't be changed later. Shows are subject to availability.
Tickets
Is my ‘booking confirmation’ my Ticket?
No. The booking confirmation is not valid for entry. Your actual Ticket comes from District.
When and how will I get my Ticket?
District will send a link to your Ticket on WhatsApp or email within 10 days of your booking confirmation, and always before your show.
I haven't received my Ticket. What should I do?
If it hasn't shown up within 10 days of your booking, or 48 hours before your show (whichever comes first), contact customer care and we'll follow it up with District.
I entered the wrong mobile number or email. Can it be fixed?
Contact customer care right away and we'll try to fix it before your Ticket is issued. Once the Ticket has gone out, we can't promise a fix, so please double-check at checkout.
Will I get a physical ticket or wristband by post?
You will get a wristband and nothing comes to your door. You'll collect your wristband at the venue by showing your Ticket and a valid photo ID. Each wristband admits one person and must be worn for the whole show. A lost wristband may not be replaced.
Can I give my ticket to a friend or change my guest?
No. Tickets are non-transferable, and the name on the Ticket must match the attendee's ID.
Can I resell my Package or Ticket?
No. Packages and Tickets aren't for resale and are non-transferable. Resold tickets can be cancelled and the holder turned away at the gate.
Cancellations and Refunds
Can I cancel my Package and get a refund?
No. Once bought, a Package can’t be cancelled, exchanged or transferred, and no refund is given if you or any attendee can’t make it. Refunds are given only if the show is cancelled, postponed or moved to another city, or if your Ticket can’t be issued for a reason not caused by you.
Can I change my city, show date or ticket category?
No. Your Ticket is valid only for the city, show and category you chose, unless the Organizer changes the show.
What if the show is cancelled?
You get a refund of the Package price and the convenience fee to your original payment method, less any EscapeCash you’ve already used. Your Tickets are cancelled and any unused EscapeCash is cancelled.
What if the show is postponed or moved to another city?
Your Ticket will usually be valid for the new date or city. If you can't make it, you can ask for a refund within the time we or District tell you about, working out the same way as for a cancelled show.
Will I get a refund if the line-up, timings or venue change?
No. Changes to supporting acts, timings, format, or the venue within the same city don't qualify for a refund.
How long does a refund take?
Approved refunds are processed within 7 to 10 working days of approval. Your bank may take a few more days to show it.
At the Show
Is there an age limit?
Yes, 18 and above only. Anyone under 18 will be refused entry, with no refund.
What do I need to carry for entry?
Your Ticket and a valid government-issued photo ID (Aadhaar, passport or driving licence), with a name that matches your Ticket. We recommend carrying your original ID, as your phone will be locked away during the show.
What time should I arrive?
At least 45 minutes before the show starts. Entry closes 5 minutes after the show begins, and late entry is not guaranteed.
Can I leave the venue and come back?
No. Re-entry is not allowed once you exit the venue.
Do I get a fixed seat?
No. Seats are not numbered or dedicated. Seating in the Escape Plan Lounge Titanium category is first-come, first-served basis subject to the arrival time.
What does "phone-free show" mean?
No texting, no photos, no recordings. When you arrive, your phone and smart devices are locked in a secure pouch that stays with you throughout. Anyone caught using a device will be asked to leave, and damaged pouches must be paid for.
What if I need to use my phone?
Head to a designated phone-use zone, where staff can unlock your pouch. Phones can't be used in the main show area.
Can I take photos or videos?
No. Phones are sealed, and professional cameras and video equipment aren't allowed either.
Will food and drinks be available? How do I pay?
Yes, food and drinks are available before and after the show, and counters are closed during it. Since your phone is sealed, pay by cash or a physical card.
Can I bring a bag?
Small single-compartment bags like sling bags, handbags and tote bags are fine. Backpacks, hydration packs and any bag bigger than 12" x 6" x 12" are not allowed.
What items are not allowed?
Weapons, sharp objects, lighters, matchboxes, cigarettes, vapes and e-cigarettes, fireworks, laser devices, helmets, bottles, musical instruments, flammable items, illegal substances and pets. Smoking is not allowed at the venue.
Is parking available?
Limited paid parking is available at the venue on a first-come, first-served basis. We recommend using public transport.
Is the show suitable for everyone?
No. It's an adult comedy show with strong language, dark humour, roasting and mature themes that some people may find offensive. Please attend only if you're comfortable with this.
Help
Who do I contact for help?
For payments, EscapeCash or refunds, reach us at care@myescplan.com or +91 97405 08909 (8:00 AM to 8:00 PM IST). For Ticket or entry issues after your Ticket is issued, District will help, and we'll connect you if needed.
Someone is asking me for an OTP or extra payment to release my ticket. Is that you?
No. Escape Plan will never ask for an OTP, bank details or an extra payment to release a Ticket. Don't share these details, and please report it to us.